Last updated: April 11, 2026

MOBILE WORLD INTERNATIONAL INC. (“MWI”, “we”, “our”, or “us”) respects the privacy and security of personal data and is committed to responsible data processing practices.

This Privacy Policy describes how we collect, use, disclose, protect, and otherwise process personal data in connection with our website, business relationships, and digital messaging services.

1. About MWI

MOBILE WORLD INTERNATIONAL INC. is a business messaging and communications company incorporated in the Republic of Panama.

Legal name: MOBILE WORLD INTERNATIONAL INC.
RUC: 155752565-2-2024 | DV 4
Address: San Mateo, David, Chiriquí, Republic of Panama
Telephone: +507 836-6001
Email:

MWI provides A2P messaging, authentication and verification messaging, API connectivity, and related communications services to businesses, CPaaS providers, aggregators, telecom partners, and enterprises.

2. Scope of this Policy

This Privacy Policy applies to personal data processed through our website, business communications, customer and supplier relationships, and the operation of our messaging services.

Depending on the processing activity, MWI may act as a data controller or as a data processor/service provider acting on behalf of a customer.

When MWI processes personal data solely to deliver messaging services according to a customer’s instructions, the customer generally determines the purpose of that processing and MWI processes the data in accordance with the applicable agreement, customer instructions, and applicable law.

3. Personal Data We May Process

In connection with our website and commercial relationships, we may process information such as names, business email addresses, telephone numbers, company names, job titles, correspondence, service inquiries, account information, billing information, and other information voluntarily provided to us.

When our messaging infrastructure is used to deliver communications, we may process information necessary to route, transmit, secure, and report on those communications. Depending on the service, this may include telephone numbers, sender identifiers, message identifiers, timestamps, routing information, delivery status, network information, technical metadata, and message content to the limited extent technically necessary to transmit or temporarily process a communication.

We may also automatically collect technical information when visitors access our website, including IP address, browser and device information, pages visited, timestamps, referring pages, and security or diagnostic information.

4. How We Use Personal Data

MWI processes personal data for legitimate and defined business purposes, including operating and maintaining our website and messaging services; responding to inquiries; establishing and managing customer, supplier, and partner relationships; transmitting transactional, authentication, verification, and service-related communications; monitoring message delivery and network performance; maintaining security and preventing fraud or abuse; providing customer and technical support; administering contracts, billing, and accounting; satisfying legal and regulatory obligations; and improving our services.

Where required by applicable law, processing is performed on the basis of consent or another lawful basis.

MWI does not sell personal data.

5. Messaging, OTP and Authentication Services

MWI provides infrastructure used by business customers to transmit A2P messages, including One-Time Passwords (OTP), authentication codes, transaction alerts, account notifications, service communications, and other authorized messages.

Customers using MWI services are responsible for ensuring that their communications have an appropriate legal basis, that required user permissions or consents have been obtained, and that their use of each messaging channel complies with applicable laws, regulations, contractual requirements, and platform policies.

For WhatsApp Business messaging, communications may be processed through WhatsApp Business Platform technology and other technology partners involved in providing the applicable service. Authentication messages and OTP traffic are subject to the applicable WhatsApp Business requirements and approved authentication mechanisms.

MWI does not use customer messaging data for unrelated advertising purposes.

6. Service Providers, Telecom Operators and Other Recipients

To provide our services, personal data may be processed or transmitted through third parties where reasonably necessary.

These parties may include mobile network operators, messaging providers and aggregators, WhatsApp and other communications platforms, cloud and infrastructure providers, security providers, analytics providers, professional advisers, financial institutions, and other suppliers supporting our business operations.

MWI requires service providers handling personal data on our behalf to protect such data in accordance with applicable contractual, security, confidentiality, and data protection requirements.

We may also disclose information when reasonably necessary to comply with applicable law, legal process, regulatory requirements, or legitimate requests from competent authorities.

7. International Data Transfers

MWI operates internationally and communications may involve networks, service providers, customers, and infrastructure located in different countries.

Where personal data is transferred internationally, MWI applies appropriate contractual, organizational, and technical safeguards according to the nature of the processing and applicable data protection requirements.

Where the GDPR applies, international transfers are handled using an applicable transfer mechanism or other lawful safeguard as required.

8. Data Retention

MWI follows data minimization and retention-limitation principles.

Personal data is retained only for as long as reasonably necessary for the purpose for which it was collected, to provide contracted services, maintain security and operational records, resolve disputes, comply with contractual commitments, and satisfy applicable legal, accounting, tax, or regulatory requirements.

Message content is not intended to be retained beyond what is technically necessary for transmission, except where temporary processing or buffering is necessary for delivery, retries, troubleshooting, security, or another authorized purpose.

Operational metadata, delivery information, security records, billing records, and contractual information may be retained for different periods according to their purpose, applicable agreements, and legal requirements.

Further information regarding MWI’s security and operational retention practices is available on our Security & Compliance page.

9. Data Security

MWI maintains a risk-based information security program designed to protect the confidentiality, integrity, and availability of information.

Our security program includes administrative, organizational, and technical measures addressing areas such as access control, encryption, monitoring and logging, vulnerability management, supplier security, incident response, business continuity, and data protection.

MWI’s information security practices are aligned with ISO/IEC 27001 principles and GDPR data protection principles. References to such standards describe our control framework and do not constitute a claim of certification unless expressly stated otherwise.

No information system or method of transmission can be guaranteed to be completely secure, but we continuously work to reduce security and privacy risks through appropriate controls and operational practices.

10. Cookies and Analytics

Our website may use cookies and similar technologies necessary for site functionality, security, performance measurement, and analytics.

Where Google Analytics or another analytics service is enabled, information about website usage may be processed by that provider according to its applicable privacy terms.

Where required by applicable law, non-essential cookies and similar technologies will be used subject to the appropriate consent mechanism.

Users may also control certain cookies through their browser settings.

11. Your Data Protection Rights

Subject to applicable law and the circumstances of the processing, individuals may have rights regarding their personal data, including the right to request access to their personal data; request correction or rectification of inaccurate data; request deletion or cancellation where applicable; object to certain processing; withdraw consent where processing is based on consent; request portability of eligible personal data; and exercise other rights provided by applicable data protection legislation.

Additional rights, including restriction of processing, may apply where the GDPR or another applicable law provides them.

Requests may be submitted to .

We may need to verify the identity and authority of the requester before responding. Requests will be handled in accordance with applicable legal requirements.

Where MWI processes personal data solely on behalf of one of our business customers, a request concerning that data may need to be directed to or coordinated with that customer as the relevant controller.

12. Responsible Messaging

MWI is committed to responsible messaging practices.

Our customers are expected to use our services only for lawful and authorized communications and to comply with applicable consent, opt-in, opt-out, privacy, telecommunications, and platform requirements.

MWI may take reasonable measures to investigate, restrict, suspend, or terminate traffic that violates applicable law, contractual requirements, security standards, or messaging platform policies.

13. Third-Party Websites and Platforms

Our website and services may contain links to or integrate with third-party websites, networks, platforms, or services.

Those third parties operate according to their own terms and privacy practices. MWI is not responsible for the independent privacy practices of third parties acting outside our instructions or control.

14. Children’s Privacy

MWI provides business-to-business communications services and our website and services are not directed to children.

We do not knowingly use our website to solicit personal information from children.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, technology, or business practices.

The current version will be published on this page together with the date of the most recent update.

16. Contact Us

Questions, privacy requests, or concerns regarding this Privacy Policy or MWI’s processing of personal data may be directed to:

MOBILE WORLD INTERNATIONAL INC.
RUC 155752565-2-2024 | DV 4
San Mateo, David, Chiriquí, Republic of Panama
Telephone: +507 836-6001
Email: .