SMS-first CPaaS. Expanded with WhatsApp Business
MWI delivers wholesale-grade messaging solutions with measurable performance—built for CPaaS, aggregators, telecom partners, and businesses that need reliable customer communications.
Our Core Capabilities
Wholesale A2P SMS (SMPP)
OTP, transactional alerts, and compliant promotional traffic—optimized for deliverability, scale, and LATAM execution.
Use cases:
- One-time passwords
- Transaction alerts
- Delivery and service notifications
- Promotional messaging
WhatsApp Business Messaging
Extend customer communication beyond SMS with WhatsApp Business messaging for notifications, customer care, and conversational engagement. Ideal for brands looking to improve response rates and create richer customer interactions.
Use cases:
- Customer notifications
- Support and service updates
- Conversational flows
- Branded customer engagement
API Connectivity
HTTP APIs for sending, delivery receipts, sender options, and workflow integration across messaging use cases.
- Our APIs are designed to integrate easily with CRMs, business systems, and customer engagement workflows.
Route Quality & Reporting
Deliverability monitoring, latency visibility, and corridor-level reporting designed for operational clarity and procurement-ready governance.
- Delivery performance visibility
- Route quality monitoring
- Corridor-level reporting
- Clear escalation paths
Redundancy by Design
Multi-route strategies and fallback options help keep traffic stable when route conditions change.
- We design with resilience in mind, helping customers maintain performance even when network conditions shift.
Interested in RCS? Ask us
We are expanding our rich messaging capabilities. If RCS is part of your roadmap, talk to our team to explore availability, market fit, and commercial options.
Deliverability
you can measure
We monitor route quality and maintain fallback options across priority LATAM corridors.
Direct routes / governance block
Direct connectivity where it matters most
MWI prioritizes direct-to-operator connectivity wherever available, especially in LATAM. Where direct routes are not feasible, we use vetted local partners with strict quality and compliance controls.
WhatsApp Business Messaging
MWI provides WhatsApp Business messaging through technology partners and supported WhatsApp Business Platform integrations, enabling businesses to deliver authentication codes, service notifications, customer care messages, and other approved business communications.
For authentication and verification use cases, MWI supports the delivery of One-Time Passwords (OTP) and verification codes using WhatsApp authentication templates, helping businesses add a reliable digital channel to their user verification workflows.
WhatsApp messaging is provided in accordance with applicable platform requirements, user consent requirements, template approvals, and WhatsApp Business policies.
Use cases: OTP and verification codes · Account and security alerts · Service notifications · Customer care